NordVPN is one of the most popular VPNs available right now, and for good reason.
They provide an industry-leading service that is fast, secure, reliable, and packed full of features. Not everybody can dive into using a VPN right away without any prior experience—that’s where NordVPN’s customer support team comes in.
Quality of customer support can, therefore, make or break a VPN service and it is just as important to have a high-quality customer support team as it is a high-quality VPN product.
What Can NordVPN Customer Support Help You With?
In short, anything.
No matter what your problem is, what question you have, or what you need help with, NordVPN customer support can provide assistance for absolutely anything related to NordVPN. And sometimes, beyond it.
In the rare situation where a NordVPN support agent can’t assist you there and then, your query will be passed further up the chain to somebody who can.
Getting Through to NordVPN Customer Support: Your Options
You might not be surprised to learn that NordVPN offers a great customer support service that is available 24 hours a day, 7 days a week through several different support channels.
NordVPN’s customer support agents are knowledgeable, friendly, and are quick to any task thrown at them. They are NordVPN experts who are provided with thorough training about the product before they are able to work for the support team, and most of them use the NordVPN product themselves.
According to NordVPN—
“… NordVPN customer support agents serve more than 3,000 users requests per day via live chat and support tickets. Each request is forwarded to a specialized department – Payments, Connection Issues or General Inquiries – that deal with user issues accordingly.”
No matter what your problem is, it is likely that the team has already dealt with it before with these kinds of support volume, meaning you get an accurate solution quickly.
1. Contacting NordVPN customer support via live chat
NordVPN offers 24/7 support through its easy-to-use live chat system. Everyone should be familiar with using live chat, right? In case you’ve been living under a rock, here’s how to use it:
On the bottom right-hand side of the NordVPN website, click on the question mark ‘?’ bubble and type in your query—
We were answered almost immediately and given an answer straight away that we thought was more than satisfactory.
Whenever you use the NordVPN live chat, you are almost always going to get an answer straight away. It’s so much faster and more convenient than the ticketing system.
2. Contacting NordVPN Customer Support via Email Ticket
Although responses are slower through the ticketing system, tickets are better in some cases; if you have a lot of details to write, or can’t stay with the live chat for long or it’s a very technical problem, it’s probably best to just email.
Our only critique here is that you have to open your email client itself and send an email manually to firstname.lastname@example.org; there is no online form to fill in and no way to track the status of your ticket.
And this follows throughout your entire conversation with NordVPN. No ticket portal but you will have a ticket ID.
Although NordVPN states that response times are up to 48 hours, in our experience, they respond within a few hours on most days.
3. Help Center and FAQs
If you’re the kind of person who likes to have a stab at solving their own problems before turning to customer support agents, you will find the NordVPN Help Center very useful.
The team at NordVPN has put in a huge amount of effort into building a comprehensive knowledge base that answers most basic-level and many higher-level common queries. We highly recommend consulting the Help Center before contacting customer support—it is likely that your question has already been answered before.
If searching for help isn’t your thing, you can choose a category and start filtering down by subcategories to find your problem, too.
And it’s not as if the Help Center is full of two-sentence answers, either. Most questions link through to a page that goes in-depth to answer the question.
Take “How to securely watch Netflix with NordVPN?” as an example. This is something you could ask customer support, however, the answer is already there (or our equivalent here). You won’t need to fill in your details, talk back and forth exchanging information, and wait for them to reply.
Try Out NordVPN for Yourself, Risk-Free
Don’t just take our word for how good NordVPN is, why not try it out for yourself?
If you are still looking for a suitable VPN provider, sign up to NordVPN today risk-free; if you are not 100 percent satisfied by NordVPN after you have purchased a subscription, simply reach out to customer support we’ve been writing about here.
You will have to just email them and ask for a full refund within 30 days of making your purchase. You will get your money back within 3 business days. Feel free to read our guide on NordVPN refund process if you’re curious about it, too.