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Get the Best Out of NordVPN Customer Support

NordVPN customer support

NordVPN is one of the most popular VPNs available right now, and for good reason.

They provide an industry-leading service that is fast, secure, reliable, and packed full of features. Not everybody can dive into using a VPN right away without any prior experience—that’s where NordVPN’s customer support team comes in.

Quality of customer support can, therefore, make or break a VPN service and it is just as important to have a high-quality customer support team as it is a high-quality VPN product.

What Can NordVPN Customer Support Help You With?

In short, anything.

No matter what your problem is, what question you have, or what you need help with, NordVPN customer support can provide assistance for absolutely anything related to NordVPN. And sometimes, beyond it.

In the rare situation where a NordVPN support agent can’t assist you there and then, your query will be passed further up the chain to somebody who can.

Getting Through to NordVPN Customer Support: Your Options

You might not be surprised to learn that NordVPN offers a great customer support service that is available 24 hours a day, 7 days a week through several different support channels.

NordVPN’s customer support agents are knowledgeable, friendly, and are quick to any task thrown at them. They are NordVPN experts who are provided with thorough training about the product before they are able to work for the support team, and most of them use the NordVPN product themselves.

According to NordVPN—

“… NordVPN customer support agents serve more than 3,000 users requests per day via live chat and support tickets. Each request is forwarded to a specialized department – Payments, Connection Issues or General Inquiries – that deal with user issues accordingly.”

No matter what your problem is, it is likely that the team has already dealt with it before with these kinds of support volume, meaning you get an accurate solution quickly.

1. Contacting NordVPN customer support via live chat

NordVPN offers 24/7 support through its easy-to-use live chat system. Everyone should be familiar with using live chat, right? In case you’ve been living under a rock, here’s how to use it:

On the bottom right-hand side of the NordVPN website, click on the question mark ‘?’ bubble and type in your query—

We were answered almost immediately and given an answer straight away that we thought was more than satisfactory.

Whenever you use the NordVPN live chat, you are almost always going to get an answer straight away. It’s so much faster and more convenient than the ticketing system.

2. Contacting NordVPN Customer Support via Email Ticket

Although responses are slower through the ticketing system, tickets are better in some cases; if you have a lot of details to write, or can’t stay with the live chat for long or it’s a very technical problem, it’s probably best to just email.

Our only critique here is that you have to open your email client itself and send an email manually to support@nordvpn.com; there is no online form to fill in and no way to track the status of your ticket.

And this follows throughout your entire conversation with NordVPN. No ticket portal but you will have a ticket ID.

Although NordVPN states that response times are up to 48 hours, in our experience, they respond within a few hours on most days.

3. Help Center and FAQs

If you’re the kind of person who likes to have a stab at solving their own problems before turning to customer support agents, you will find the NordVPN Help Center very useful.

The team at NordVPN has put in a huge amount of effort into building a comprehensive knowledge base that answers most basic-level and many higher-level common queries. We highly recommend consulting the Help Center before contacting customer support—it is likely that your question has already been answered before.

If searching for help isn’t your thing, you can choose a category and start filtering down by subcategories to find your problem, too.

And it’s not as if the Help Center is full of two-sentence answers, either. Most questions link through to a page that goes in-depth to answer the question.

Take “How to securely watch Netflix with NordVPN?” as an example. This is something you could ask customer support, however, the answer is already there (or our equivalent here). You won’t need to fill in your details, talk back and forth exchanging information, and wait for them to reply.

Try Out NordVPN for Yourself, Risk-Free

Don’t just take our word for how good NordVPN is, why not try it out for yourself?

If you are still looking for a suitable VPN provider, sign up to NordVPN today risk-free; if you are not 100 percent satisfied by NordVPN after you have purchased a subscription, simply reach out to customer support we’ve been writing about here.

You will have to just email them and ask for a full refund within 30 days of making your purchase. You will get your money back within 3 business days. Feel free to read our guide on NordVPN refund process if you’re curious about it, too.

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NordVPN P2P Servers Explained

NordVPN like to claim that they are the best VPN for P2P (Peer-to-Peer) and torrenting activities.

In this article, we are going to cover what NordVPN’s P2P-optimized servers are, what they do, whether they are the real deal, and why they’re on our list of the best VPNs for torrenting.

What are Torrenting and P2P?

Torrenting and P2P are very popular activities that people turn to VPNs to do.

P2P file-sharing is where lots of end-users connect with one another to share files rather than relying on a website to host them. While torrenting itself is legal, the downloading and uploading (distribution of) copyrighted materials for free (piracy) is not.

P2P is simply any situation where resources are shared between peers (end-users and their computers) to facilitate a process, e.g. file-sharing.

Why Use a VPN for Torrenting?

It is always wise to use a VPN when participating in any type of torrenting or other P2P activity, especially if you do it a lot.

VPNs help hide your identity from “peers”

You don’t know the other peers who are party to your P2P activities, these people could be anyone from innocent users to hackers.

A good VPN hides your true IP address and encrypts your data. Nobody, not even your fellow peers, will be able to see what you are doing. NordVPN uses AES 256-bit encryption and OpenVPN to do this, the same as used by the U.S. Government to transmit Top Secret information.

VPNs prevent you from “getting caught” by rights holders

When you use the best VPN for torrenting, your IP address, location, identity, personal data, and activities are hidden from third-parties who may be spying on you.

One of those peers you might be sharing data with might be the rights holders themselves or a hired third-party.

If they find out who you are and what you are doing, something that isn’t possible with a good VPN, they can threaten you with legal action. HBO is notorious for this.

Why NordVPN P2P Servers are Your Best Choice

NordVPN doesn’t just allow torrenting and P2P activity on their network, they have servers dedicated to and optimized for the task. Only NordVPN’s P2P servers can be used for this type of activity, though, to prevent other servers on the network becoming unstable.

These servers are fast, secure, and are specifically deployed with P2P activities in mind. It is worth noting that if you participate in P2P activity on a regular non-optimized server, NordVPN will automatically reroute your traffic through one of their Canadian or Dutch P2P servers.

In the case above, your download speeds won’t be optimized. So make sure you choose the server nearest to your location for optimum speeds.

You can connect to NordVPN’s P2P servers by opening up the NordVPN app and selecting “P2P” in the left-hand column.

You will then be connected automatically to the best one for you. If you want to choose your own P2P server, simply click the three dots (. . .) and select from the dropdown lists.

That’s it!

Won’t NordVPN Give Up My Details if Threatened with Legal Action?

Absolutely not!

As per their Privacy Policy, no information will ever be disclosed by NordVPN about their service users to any party, government agency, rightsholder, law enforcement, or otherwise. Because NordVPN’s legal jurisdiction is Panama, they can’t be touched by the authorities.

Also, NordVPN operates a strict zero-logs policy which means even if any information was somehow forced from their hands, there would be nothing incriminating or interesting for the authorities to find.

Your details, VPN activities, and other data are never logged. You can trust that this is the case, too; NordVPN underwent an external audit by PricewaterhouseCoopers (PwC), a “big four” professional services firm, to prove it and were the first VPN to do so.

Try Out NordVPN P2P Servers for Yourself

You can try NordVPN risk-free thanks to their 30-day money-back guarantee.

Although you do need to subscribe to and pay for a plan, if you aren’t happy with NordVPN you can get your money back simply by asking for it within 30 days of your purchase.

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NordVPN on All Chrome Products

There are plenty of reasons why NordVPN is a leading service, and one of these is because it supports a full range of products with high-quality native applications. When it comes to Google Chrome products, you have lots of different options available to you to protect everything from your Google Chrome browser to your Google Chromecast.

In addition to this, NordVPN offers strong encryption, a zero-logs policy, is based in Panama and has 24/7 skilled customer support representatives.

For all these reasons, we strongly believe it is the best VPN not just for Chrome products, but all-around.

Let’s dive right in!

Installing NordVPN on Google Chrome Browser

This is very, very easy to do. Before you get started, make sure you have Google Chrome opened and that you have saved any other tabs you might have been using and want to come back to later.

1. Sign up for NordVPN and activate your account

All NordVPN plans come with their 30-day money-back guarantee. If you try out NordVPN and subsequently don’t like it for whatever reason, you can simply email customer support and ask for your money back. There are no strings or limitations attached to this guarantee aside from the 30-day time period.

Creating an account is easy.

You do need to sign up using an email address, though. If you are concerned about your privacy despite NordVPN’s jurisdiction and zero-logs policy, you can use an anonymous email— but make sure that it is one you will retain access to.

You need access to your email account to activate your NordVPN account now and manage it in the future.

Fortunately or unfortunately, NordVPN no longer supports PayPal.

2. Navigate to the “My Account” page

After activating your NordVPN account, visit their website and go to your “My Account” page. Click “Downloads” on the top menu.

Then click on “Get Chrome Extension” in the “Browser extensions” box.

You will be redirected to the Chrome Web Store. From here, click “Add to Chrome”.

Then click “Add extension”.

3. Launch the NordVPN Chrome app

Once NordVPN’s app has been added to Google Chrome, you will be able to access it from the Chrome extensions menu. This is in the top-right of your Chrome browser and you should see the NordVPN icon greyed out.

Click on the greyed out NordVPN icon and enter the username and password that you signed up to NordVPN with.

When you have authenticated, you will be able to use NordVPN as normal. You can either “Quick Connect” to the most optimum server for you, or you can choose to “Connect to a specific country” just like on the desktop app.

When you are connected to NordVPN via Chrome, the icon will turn blue and you will see a country code overlaying it.

It is a good idea to keep an eye on this as if it greys out, it means you are no longer connected. Also, note that connecting to NordVPN via the desktop app will not turn the icon from grey to blue.

Installing NordVPN On Chrome OS

Unfortunately, NordVPN does not offer a dedicated app for Chrome OS. Due to this, it is a bit technically-involved, however, follow these instructions and you will be up and running in no time.

Please note, however, that you can only use the L2TP/IPSec tunneling protocols with this method; NordVPN over OpenVPN or IKEv2/IPSec is not available through Chrome OS at the time of writing (2019).

Right-click on your Chromebook’s date and time bar then click “Settings”.
Click “Add Connection” then “Add Private Network”.
Fill in the window that pops up with the following information:
Server hostname: Your server of choice from this list
Service name: Dealer’s choice. For simplicity’s sake, NordVPN L2TP
Provider type: L2TP/IPSec + pre-shared key
Pre-shared key: nordvpn (lowercase)
Server CA certificate: Default
User certificate: None installed
Username: Your NordVPN email address
Password: Your password
When you have done that, simply click “Connect” and you will be connected to NordVPN.

Side Note: You can only use the regular NordVPN servers through Chrome OS because these support L2TP/IPSec. Specialized servers (e.g. Obfuscated Servers, DoubleVPN…) use OpenVPN and do not support L2TP/IPSec.

Chromecast and Other Devices

If you would like to use NordVPN with your other Google devices, such as your Chromecast, you can! Again, however, there is no native app support, so this is a bit more technically-involved.

This is done by installing NordVPN on your router.

We have several resources here at GoBestVPN to help you install NordVPN on your router. Best of all, once you have installed NordVPN on it, every single device that is connected to your private home network will be protected, too.

This means you don’t need to run a native app on each of your devices.

Interested in NordVPN?

If you want to take NordVPN for a spin and try it out on your Chrome products, you do it risk-free for 30 days.

Thanks to their 30-day money-back guarantee, you are able to try out the full, premium version of NordVPN and get a refund if you later learn that it is not suitable for you. The money-back guarantee applies to all NordVPN plans and there are no strings or conditions attached (except, of course, the 30 day one!)

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NordVPN DNS (Including Multiple Leak Tests)

A DNS—Domain Name Service—is a sort-of naming system or ‘Internet phonebook’ that enables people to access information through domain names such as google.com. Web browsers interact with the Internet through IP addresses and it is DNS’ that translate domain names—google.com—into an IP address so browsers can load websites and other internet resources.

NordVPN’s DNS is no different to this. When you are connected to NordVPN, your traffic will use NordVPN’s DNS instead of your ISP’s to spoof your location and secure your traffic.

Sometimes, though, this can fail and what is known as a “DNS leak” can take place.

When this happens, DNS requests are revealed to your ISP’s DNS servers despite using a VPN that is meant to conceal them.

It goes without saying then that a DNS leak can put you at serious risk by exposing who you are and what you are doing while connected to a VPN.

This issue defeats the purpose of using one.

NordVPN DNS Leak—Does it Happen?

One of the reasons we recommend NordVPN is because it is one of the most secure VPNs available on the market.

They use strong encryption, industry-leading tunnelling protocols, and there is a kill switch available for all platforms. IP and DNS information simply does not leak outside their secure encryption tunnel.

It is always a good idea to test it out every now and then, though, because things can (and sometimes do) change. Perhaps the change is on your device’s end.

We connected to multiple servers and performed multiple tests.

IP Leak Test 1

First up, we connected to France. You can see the results of our test when not connected to a VPN (U.S.) vs connected to a VPN (France).

NordVPN passed the first IP leak test.

IP Leak Test 2 (using ipleak.net)

We then connected to an Australian NordVPN server and did the test with another provider. It passed the IP leak test.

The Australian server wasn’t leaking any DNS requests either.

DNS Leak Test 1 (using ipleak.net)

We then connected to a server in the U.S. and performed a DNS leak test.

Again, no DNS (or IP) leaks were found.

DNS Leak Test 2 (using dnsleaktest.com)

Finally, we connected to a NordVPN server in Chile, probably one of the least popular location choices, and performed a second DNS test.

No leaks were found.

NordVPN passed across the board and doesn’t leak, period.

How Leaks Can Affect You

If any of your traffic “leaks” out of the secure encryption tunnel (figuratively speaking), it can be intercepted by unauthorized third-parties such as ISPs, DNS providers, malicious hackers, or anybody spying on your internet traffic.

When this happens, they can see information such as:

any websites you are visiting;
files you are downloading;
services you use; and
more.

What’s more, you won’t have any idea whether your DNS or IP is leaking unless you perform a test yourself. This is why it is important that you choose a VPN service that is reliable and can ensure that it does not leak anything.

Performing Your Own Leak Test

The best VPN services simply don’t leak your information but it’s always a good idea to check this yourself for peace of mind. Here’s how.

1. Connect to a VPN

Launch and connect to your VPN on a server of your choice. We recommend a server outside your home country.

2. Head to a DNS leak test site

We recommend both dnsleaktest.com and ipleak.net. Both of these services are easy to use. On the first site simply click ‘Standard test’ or ‘Extended test’. On the second site, the test executes automatically when the page loads.

3. Analyze the information

If the IP address and displayed location match your personal ones, you are either not connected to the VPN or it is leaking your information. If you do not see your own IP address or your home country’s flag (if connected to a VPN server in another country) you are safe!

If your ISP information isn’t showing, that’s another sign that you are protected. If your ISP information is showing, then there’s a leak.

What if NordVPN Leaks?

Sometimes leaks can be caused by the settings on your device, especially if you are using a Windows machine.

If you notice a DNS leak, simply contact NordVPN’s customer support team either through live chat or by opening a ticket and they will work with you to sort out your problem.

We highly recommend that you carry out leak testing when you start using a new VPN service.

Try NordVPN Risk-Free Today

When you are connected to NordVPN, your device only uses the DNS servers that are owned and operated by NordVPN. This means that you will never need to worry about your information leaking and being seen by other parties.

You can try out NordVPN today totally risk-free for 30 days thanks to their 30-day money-back guarantee. This applies to all their plans and although you do need to purchase a plan to use NordVPN, if you are not 100 percent satisfied you can simply ask for a refund within 30 days.

There are no strings attached and you get all your money back within a few days of lodging a request with customer support.

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NordVPN Slow? Here’s What You Should Do

Is your NordVPN connection slow?

There are fewer things in this world more frustrating than slow internet speeds when you are trying to get things done. Whether it’s streaming video, downloading content, or getting on with your work, slow internet speeds can stand in your way and cause a major headache.

If you are experiencing slow or unusually sluggish NordVPN speeds, there are some things you can do to get everything back on track.

What Causes Slow NordVPN Speeds?

Let’s get one thing straight first—you are always going to experience some degree of slower speeds when you use a VPN, it’s normal. Remember that your internet is being tunneled through a different location and this reduces even the fastest internet connection. The trade-off for this, however, is strong encryption and the protection of your privacy.

NordVPN have stated that even users who are connected to their closest and most optimum server via OpenVPN UDP will experience around a 30% drop in download speeds on average.

Our own test showed from 3-33% speed losses. How does yours look?

There are other factors that can slow down your VPN “naturally,” including the server you have connected to, the tunneling protocol used, and the type of encryption. If you connect to your own region (ie – USW to USW) then the lower the losses. More actionable tips on these in a bit.

If you are experiencing huge and unusual drops in connection speeds, however, there are some things you can do to try and fix it.

Fixing Slow NordVPN Speeds

Sometimes, even the simplest and most innocent setting or circumstance can slow you right down. Check through these tips and see if any of them apply to you.

1. Restart your router and device

“Have you tried turning it off and back on again?”

This works wonders most of the time! Go ahead and restart your router or modem. Often, a reboot totally refreshes your network, stops any memory leaks, and gives your download speeds a kick up the backside.

If restarting your router hasn’t worked, you may also want to try restarting the device you are using the VPN on (unless you have a VPN router installation, of course—you just restarted it!). Your desktop, laptop, smartphone, or whatever device you are using may just need a reboot because it has been running for an extended period of time (because certain pieces of code can restart as well).

2. Check your internet speeds

If your connection is slow when you are not connected to a VPN then it is not the VPN’s fault!

You’re not getting the download and upload speeds that you expect but a VPN isn’t magic and cannot improve your speeds (although some advertise it)… many people, unfortunately, think the opposite though and expect their speeds to improve because a VPN is known for having fast server speeds.

That is not the case.

Perform an internet speed test when you are not connected to NordVPN and see what results it spits out. If you are seeing slow download and upload speeds then the culprit is your ISP, not the VPN.

3. Try out different servers and locations

Sometimes, a NordVPN server or location can just be having a bad day. Try connecting to a different server within the same country or a new country altogether and see what happens.

Also, if you are connecting to a server that is located far away from you geographically, this could slow down the speeds you are getting. Connect to a server that’s closer to or in the same country as you may help to decrease latency and speed things up a little bit.

4. Try different protocol settings

You can change the protocol being used in NordVPN by opening the native app up and going to ‘Settings’ then ‘Advanced Settings’ (at the bottom of the desktop app’s Settings page). You have two options to switch between here—

TCP, slower but more reliable (because the data is being verified); or
UDP, faster but can be unreliable (because the data isn’t being verified).

Switch to UDP protocol and run a speed test to see if things get any better.

5. Try an Ethernet connection

Are you connected wirelessly over WiFi?

WiFi is convenient and all, but it is significantly slower than an Ethernet connection.

Whenever you use WiFi, you must be prepared to lose some of your download and upload speeds, especially if multiple devices are connected to your WiFi network.

If you are using a laptop or desktop computer and can use a wired connection via Ethernet, give this a go. You will almost certainly notice a significant improvement.

If you want to keep using WiFi, then try getting a better router!

6. Disable your firewall or antivirus

Antivirus software and firewalls can slow down NordVPN because they can further encrypt and filter the data. Remember, NordVPN also encrypts your data, so your traffic is going through two different places and being slowed down each time before it hits its destination.

Try disabling these tools temporarily and see if you notice an increase in your speeds. This is something to do at your own risk, however, and although NordVPN does include security tools like CyberSec, they are not intended to be a standalone replacement for a good piece of antivirus software or firewall.

No Luck? Try a Different VPN Service

If you’re having no luck with NordVPN then it might be a good idea to try out a different VPN service. Although we always recommend NordVPN, it’s not perfect for everybody.

You can also try contacting NordVPN’s 24/7 customer support team… chances are that they will be able to diagnose your problem and provide guidance on how to fix it.

But if you don’t want to push your luck past the 30-day money-back guarantee period…

Why not give ExpressVPN a whirl?

Their server speeds are just as fast as those offered by NordVPN and you have more locations to choose from… around 150, to be exact.

They also offer a 30-day money-back guarantee on all their plans just like NordVPN does.

If you purchase ExpressVPN and notice that your speeds are still bad, you can contact their customer support team and ask for a refund to be credited to your original payment method. Having slow speeds with two of the top VPNs is no coincidence. This problem probably is with you and your tech setup.

To learn more about ExpressVPN, read our comprehensive review,or read our NordVPN vs. ExpressVPN comparison to see how the two differs.

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How to Set Up NordVPN on Asus Routers

Asus has a range of high-end routers that are fast, meet current standards, and have built-in support for OpenVPN through AsusWRT, Asus’ proprietary router firmware.

Why Install NordVPN On a Router?

There are many reasons why NordVPN users opt to install the VPN on their routers.

First of all, installing the VPN on an Asus router facilitates the protection of all devices that are connected to your network. There is no need to install NordVPN’s native app on every device you own—as long as a device is connected to the router network with NordVPN installed on it, your traffic will be protected.

Second, it enables the protection of devices that don’t have built-in VPN support or native applications available. When NordVPN is installed on your router, every device connected to your network from your phone to your Wi-Fi enabled washing machine will be covered.

Router Installation Checklist

Before you can install NordVPN on your Asus router, make sure you have the following—

An Asus router (!) that is running AsusWRT, a popular model being the RT-AC5300
An active NordVPN subscription
OpenVPN configuration files from NordVPN (.ovpn files). Each file represents a different server and the file name tells you which country the server is in. ca171.nordvpn.com, for example, is a Canadian server, number 171. If you want help choosing the right configuration files for you, NordVPN can give you a hand. We recommend always using UDP .ovpn files instead of TCP for speed since UDP is generally faster.

Installing NordVPN on Asus Routers Step-by-Step

Just for reference, we are using an Asus RT-AC87U router flashed with AsusWRT-MERLIN firmware to produce this guide, however, all the steps are virtually the same for other Asus routers.

1. Log in to your router’s control panel

Unless you have changed any of the default settings, you can do this by heading to the router’s address through your internet browser—type 192.168.1.1 into the address bar—and entering your username and password. By default, both the username and password are admin.

When you have logged in, click on the VPN tab located in the left-hand menu.

Then click on the OpenVPN Clients tab.

2. Download the latest .ovpn files from the NordVPN website

Again, if you need any help deciding which UDP .ovpn files to download then contact NordVPN’s live chat support team. You will get an answer immediately!

When you have done this, head back to your Asus router’s control panel and click on the Browse… button under OpenVPN Clients.

Then select the .ovpn file(s) you have downloaded from your file browser (you can select multiple at one time) then click on Open and, finally, Upload.

3. Enter your NordVPN username and password

When the .ovpn files have uploaded and the page has refreshed, you will need to enter your NordVPN username and password. The fields for this can be found on the same page towards the bottom.

Scroll down further and set the Accept DNS Configuration option to Strict since you will be using NordVPN on all your home network’s devices.

Then scroll down even further still to the Custom Configuration box.

And paste the following in—

remote-random nobind tun-mtu 1500 tun-mtu-extra 32 mssfix 1450 persist-key persist-tun ping-timer-rem reneg-sec 0 # log /tmp/vpn.log

Finally, click Apply at the bottom of the page. It may take a few minutes for your changes to save so do not refresh or click away.

4. Check if everything is working

If you have followed this guide step-by-step, you should see the Service state turn green when the page refreshes after applying your changes.

Even if you see this, you still want to double and triple check that everything is working properly and that your network is protected.

Checking Your Router Installation is Working

There are a few things you can do—

Check your IP using Google
Perform an IP leak test
Perform a DNS leak test

By doing this, you can see if any of your personal information (i.e. your real IP address and location) is being detected.

1. Check your IP using Google

Simply type “What is my IP address?” into Google.

If this shows your personal IP address (unlikely if you have followed all the steps above and the Service state is showing as green) then it means the VPN isn’t working properly and you are not protected. If this happens, go through the process again and contact NordVPN if the issue persists.

If you don’t see your IP address, then your VPN router configuration is working fine.

2. Perform an IP leak test

Just because your IP has changed doesn’t mean your real one isn’t leaking, though. While we have never detected leaks with NordVPN, it’s always worth checking. Head to ipleak.net and look at what information comes up. When connected to a U.S. server, we saw this—

We connected to a HK server from the US – no leaks here!

On this page, you want to see the location you are connected to as denoted by the flag and an IP address other than your own.

3. Perform a DNS leak test

To be extra, extra safe, perform a DNS leak test, too. This can be done at dnsleaktest.com.

Again, you are looking for leaks of your IP address and location.

If everything passes, your network is successfully being protected by NordVPN and you can use all your devices safe in the knowledge that your traffic is encrypted… that is, as long as you keep your device connected to your router.

Try Out NordVPN for Free

If you have yet to buy a subscription and have read this guide as part of your research in finding out if NordVPN will work on your Asus router, why not sign up to NordVPN now and try it risk-free?

NordVPN offers a 30-day money-back guarantee on all their competitively-priced plans. Whether you opt for a rolling monthly subscription or their 3-year subscription, you can get a full refund within 30 days with no strings attached if you aren’t happy with the service.