OneVPN Review

OneVPN review

OneVPN once proclaimed itself the world’s fastest VPN with the greatest VPN features. A year after our initial review, the brand looks completely different.

Today, it promises that you’ll be zipping across the web while you’re data remain both private and secure.

It’s a bold claim. Can we trust OneVPN’s self-assessment or is it just a marketing slogan?

Let’s find out.

OneVPN Specs & Offers

VPN Name OneVPN
Leak Test No Leaks
Logging Policy No Logs
Speed Slow
Torrenting Torrenting & P2P Allowed
Netflix No Netflix
Jurisdiction Outside of Eyes (China)
Servers / Countries 368 / 57
Max Connections 5
Kill Switch Has Kill Switch
Anonymous Payment Methods Crypto, Gift Cards
Free Trial Not Available
Refunds 7 Days
Customer Support Live Chat, Email, Ticket
Price Starting From $3.99

OneVPN Pros

Torrenting Policy: As much as you want

OneVPN does allow users to torrent without any restrictions.

Choose any server you want for torrenting without any bandwidth limitations.

In fact, OneVPN includes a guide on how and why to use torrents with their VPN.

We’re happy to say you can download anything you want to your heart’s content using OneVPN.

But since you’ll probably see a significant reduction in speeds, we also recommend you check out these torrent-friendly VPNs with better speeds.

Payment Methods: You got options

OneVPN has a wide range of payment options to choose between.

You can use your credit cards, Paypal, Bitcoin, Payment Wall, Alipay or gift cards.

Logging Policy: It’s like Fort Knox

If a VPN is subject to government decree a simple court order can force them to share user data.

Fortunately, OneVPN maintains a no logging policy.

They do not keep track of any information such as IP addresses, locations, numbers, payment processes, or physical address.

However, they do keep track of your name and email address, which is minimal data. But this collection can still be risky since it is directly linked to the user.

But OneVPN does assure users that will not your name or email address to any third party.

IP and DNS Leak Test: Clean!

As we mentioned earlier some of OneVPN’s IPs did not match the server location we picked.

But despite this, we’re glad to see that our original IP or DNS address didn’t leak.

Encryption and Protocols: Strong and reliable

For protocols, OneVPN uses OpenVPN, the leading protocol that’s also used by other top VPN companies.

They also support PPTP, L2TP, and OpenConnect.

OpenConnect is a protocol that’s considered an alternative to OpenVPN since it’s built on top of the same technology.

OneVPN also uses the top of the line AES 256-encryption. It’s practically the best in the industry.

Kill Switch: Yes!

In addition to their encryption, OneVPN also includes a built-in kill switch.

OneVPN Neutral Points

VPN Speed and Performance: Expect 50%

To test OneVPN’s speeds we tried their 50Mbps connection. Our results were 50% of our normal connection speed.

It’s not the worst, but the speed performance is a far cry from “fastest in the world”.

Should we call that false advertising?

Pricing & Plans: $1 per month no more

OneVPN used to offer some cheap plans.

Today, OneVPN operates with three plans. One Month, Six Months, and One Year plans costing $7.95, $4.99 and $3.99 per month on average, respectively.

While paying $48 for a year’s worth of VPN service seems cheap, we should still consider what OneVPN is selling.

Considering they used to sell their plan from $1, the price hike seems a bit absurd. They used to charge $48 for four years!

Refund Policy: 7 days

OneVPN does not sport a free trial. That’s unfortunate.

It’s not all bad though. They do offer a seven-day money-back guarantee.

So you can test their service for seven days at most. And if you decide OneVPN is not for you, simply ask for a refund.

While we’re always happy to see when a VPN service offers a refund policy we’re a bit disappointed with this one. Seven days? It’s a very short time. Especially when other VPN services offer a 30-day money-back guarantee!

Device Compatibility: All major platforms plus routers

OneVPN is compatible with all major platforms, including Windows, macOS, iOS, Android, and home routers.

And, as we’ve mentioned, you can connect up to five devices simultaneously.

Sign-Up Process: 3 steps

Signing up for OneVPN takes three easy steps.

First, you’d have to choose the plan you want to subscribe to.

Second, input your name and email address.

And third, choose the payment method you want to use.

After successfully signing up you’ll receive an email confirmation.

Within that email, you’ll find your login credentials. Keep that information safe. It’s how you’ll sign in to the client area on the OneVPN website.

You’ll also receive a separate email which serves as your receipt.

Smooth so far right? But then OneVPN becomes a hassle when you go to login.

The client took a long time to open. Worse, by the time it did open we still hadn’t received our credentials.

So we turned to live chat support. They gave us our credentials, but when we went to login the credentials did not work.

Not what we expected.

Customer Support: Live chat is super friendly

OneVPN features a ticket and live chat support.

Their live chat advertises itself as 24/7, but since the company is currently in the middle of restructuring their support process, their chat support may be offline sometimes.

Like many VPN websites, you contact live chat support by finding the icon on the bottom right-hand corner of the OneVPN site.

Turns out, when we left a message, we were actually opening a ticket.

We received an email letting us know our ticket had been logged. At least know the ticket system works.

We refreshed the page and after a few minutes live chat was available.

We managed to have a conversation with chat support to make sure it’s not just for show.

So they definitely do have a live chat.

We were having trouble connecting to their servers so we asked their live chat for help.

They asked us to download remote control software so they could fix the issue themselves. But that doesn’t feel ultimately safe for us.

We asked for another way, and they ended up guiding us so we could configure the software ourselves.

We won’t break down the whole configuration process. Your experience may vary.

For opening or submitting tickets, you can do so in their support page.

Product Documentation: A little empty but has the essentials

OneVPN offers a Knowledge Base page on their website. It’s lackluster.

To use the knowledge base you have to search for whatever you’re looking for and hope that OneVPN has an answer.

Searching is easy but we’re surprised there wasn’t a “Common Questions” section.

They also have video tutorials that you can use as guides if you’re having trouble setting up or configuring your VPN.

Besides their Knowledge Base, there is a FAQ section. It answers common inquiries like “Do you have a free trial?” and “Do you allow torrent downloads?,” etc.

OneVPN is alright as far as documentation is concerned.

OneVPN Cons

Servers and Locations: 368+ servers to (not) choose from

OneVPN features 368 servers (from 390 in 2018) spread across 57 different countries (from 59 in 2018).

While not an enormous number when compared to leading VPNs, like ExpressVPN and NordVPN, it’s certainly more than enough to meet most people’s needs.

But then there’s an issue.

Some reviews have stated that OneVPN doesn’t actually offer the number of servers they claim they have.

We got curious. So we looked. What did we find? Well, it’s more about what we didn’t find: we didn’t find all the servers that OneVPN says they have.

We connected to a Hong Kong server expecting to ping just south of China. But the connected IP address landed us in Singapore.

Not only that but some servers flat-out didn’t work.

It’s both puzzling and disconcerting.

Netflix Test: Unavailable

OneVPN claims to offer ease of access to hundreds of streaming sites. They even have a feature called “One-Stream”. It’s supposed to help you stream content from all over the world.

In the age of “Netflix and chill”, getting around Netflix’s geo-content has become quite hard since Netflix has begun blocking VPNs.

Is OneVPN the go-to source for accessing Netflix?

Unfortunately, no.

To be fair, OneVPN has stated that not a single one of their “368 servers” can connect to Netflix (unlike these VPNs that can unblock Netflix without a problem).

However, they do support other streaming sites like BBC iPlayer, Hulu, and Kodi.

Better hope your favorite shows are on those other sites if you choose OneVPN.

Product Interface: Confusing

After installing the software you’ll see your current location in the program.

Enter your username and password in the appropriate fields.

You’ll then see that you’re connecting. Which was weird. Because we hadn’t chosen a server to connect to yet.

Speaking of servers, where are they? All we saw immediately was what looks like a Google map. Not helpful.

Server picker opened. The pings seemed wrong as well…

To find the servers you have to click the icon in the upper left-hand corner. It wasn’t obvious.

OneVPN as a Business

OneVPN’s headquarters are in Hong Kong. It’s a product of Unravel Technologies, an IT security consulting firm. Unfortunately, there isn’t much public information about this company.

The individuals behind OneVPN built the company focusing on the problems that they themselves encounter every day while using the Internet.

Jurisdiction

As this VPN is based in Hong Kong they are outside the Five Eyes alliance.

This means that OneVPN is not part of the group of countries who will willingly share your data if a government asks for it.

Although, they are under China’s jurisdiction. And they only approve the “state-controlled” VPNs, or the ones that are allowed by the government.

So this might still be a big thing to consider if you’re thinking of getting OneVPN.

OneVPN Conclusion: OK

So do we recommend OneVPN?

Having a kill switch, good encryption, and torrenting are definitely great features. But these features are nothing special that other VPNs don’t have. What we can say is that there are many better VPNs that offer the same features, better speed, and better performance.

The one thing they had going for them is the average-dollar-cost which is literally $1 per month for a four-year contract—but this is no longer an option today. So if you’re OK with 50% speed loss to cover yourself when torrenting for a heavily overpriced VPN, OneVPN is your choice.

Now if you want something more than mediocre, we highly recommend you read our top 10 list.

Published by

Jamie Cambell

Ethical Hacker. Ph.D., M.S. in Computer Science at University of California, Berkeley. Technology enthusiast and also a part-time gamer. My goal is liberating the Internet.

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