hide.me VPN Review

hide.me VPN Review

In our Hide Me VPN review, we’ll show how their service attempts to set itself apart from the rest.

Whether you’re looking for a way to enhance your security and privacy online, or simply bypass restrictions set by your ISP or even government, there are more reasons than ever to use a VPN service today.

While there are many providers that advertise a free product, they will often serve you intrusive ads or even record or sell your data – defeating the entire purpose of using a VPN service in the first place.

Yet somehow, Hide Me (hide.me) VPN offers a free plan without mining your data.
Want to watch a quick video review before diving into our in-depth review?

hide.me VPN bills itself as a fast, reliable and flexible service with over 10 million users.

How flexible? Let’s find out.

hide.me VPN Specs & Offers

VPN Name Hide.me
Leak Test No Leaks
Logging Policy No Logs
Speed Average
Torrenting Torrenting & P2P Allowed
Netflix Unblocks Netflix
Jurisdiction Outside of Eyes
Servers / Countries 1400 / 35
Max Connections 5
Kill Switch Has Kill Switch
Anonymous Payment Methods Crypto
Free Trial Available
Refunds 14 Days
Customer Support Live Chat, Email
Price Starting From $5.41

Hide.me VPN Pros

Servers and Locations: Growing hand-picked network

Like other VPN services, hide.me allows you to connect to a number of different servers across the globe.

Last time we checked, the server count was at less than 200 – a measly figure. At the time of writing (yes, we do update VPN reviews frequently), hide.me grew their network to an impressive 1400 dedicated Gbit servers in 35 countries.

In total, they are spread out over 35 countries across 6 continents.

This includes a total of eight different services in the US, covering both the east and west coasts – giving you the flexibility of faster service, depending on where you live and which part of the country is closest.

While the reach is still less than that of top VPNs like NordVPN and ExpressVPN, their servers are hand-picked to fulfill their operational standards.

Not to mention: these servers are all dedicated bare-metal servers. Meaning no one else has access to the servers and hide.me isn’t sharing server resources with any third parties.

VPN Speed and Performance: Very fast

The network speeds are phenomenal – they all operate as dedicated gigabit servers.

After several hours of general use, I’ve found the service to be fast and reliable. This includes streaming 4K video on YouTube, playing music on Spotify at its premium high-quality setting and browsing websites with rich media.

We’ll let our speed test results speak for hide.me:

North American VPN Server Speed Test

NA Baseline
(Without VPN)
Test Results
(to NA Server)
EU Baseline
(Without VPN)
Test Results
(to EU Server)
(5 ms)
8 ms (+3 ms) Ping
(90 ms)
110 ms (+20 ms)
(98.6 Mbps)
68.5 Mbps
(-30.1 Mbps, -31%)
(87.4 Mbps)
58.2 Mbps
(-29.2 Mbps, -33%)
(98.4 Mbps)
65.2 Mbps
(-33.2 Mbps, -34%)
(56.3 Mbps)
38.9 Mbps
(-17.4 Mbps, -31%)

European VPN Server Speed Test

NA Baseline
(Without VPN)
Test Results
(to NA Server)
EU Baseline
(Without VPN)
Test Results
(to EU Server)
(93 ms)
119 ms (+26 ms) Ping
(27 ms)
34 ms (+7 ms)
(92 Mbps)
64 Mbps
(-27.9 Mbps, -30%)
(99.1 Mbps)
71.9 Mbps
(-27.2 Mbps, -27%)
(58.6 Mbps)
41.2 Mbps
(-17.4 Mbps, -30%)
(98.7 Mbps)
69.4 Mbps
(-29.2 Mbps, -30%)

Asian VPN Server Speed Test

NA Baseline
(Without VPN)
Test Results
(to NA Server)
EU Baseline
(Without VPN)
Test Results
(to EU Server)
(278 ms)
306 ms (+28 ms) Ping
(281 ms)
290 ms (+9 ms)
(46.9 Mbps)
17.1 Mbps
(-29.7 Mbps, -63%)
(57.8 Mbps)
30.5 Mbps
(-27.3 Mbps, -47%)
(7.9 Mbps)
3.3 Mbps
(-4.6 Mbps, -58%)
(6.2 Mbps)
3.4 Mbps
(-2.8 Mbps, -46%)

Our experience was virtually indistinguishable from using these services without a VPN enabled.

This was despite connecting to the US from our test location in Europe.

Every app and service worked as they should with little to no performance issues, with the glaring exception of Netflix content being completely inaccessible.

Torrenting Policy: Friend, not foe

Torrenters will be glad to know that hide.me will work with your torrent clients. Hide.me public states that they support torrenting, and their forum is full of users sharing their experience torrenting with the VPN.

It also offers port-forwarding for maximum download and upload speeds.

If you’re specifically looking for a VPN for torrenting purposes, check out our top 5 VPNs for torrenting here.

Pricing & Plans: 64% Discount on 2-year plan

Hide.me currently offers some options to choose from. Hide.me used to have a Premium Plan and a Plus Plan where they would restrict some features. It seems today they have merged the two plans and decided to go for the more traditional route of charging per month or year (or two).

Its main 2 Years plan at $5.41 per month on average costs $130 in total for a two-year subscription.

If you’ve tried the paid service and decide to commit to it, paying for it 24-month intervals can net you a 64% discount. This option offers unlimited data, 5 simultaneous connections and access to hide.me’s full set of server locations.

The previous pricing plan was hide.me’s most attractive quality by far and made it an instant competitor to a number of different providers by being one of the more affordable paid services for the buck. The current pricing model still remains quite competitive, especially compared to the best VPNs on the market.

Free Plan: No time restrictions

There is no time restriction for the free plan – you are only limited by server restriction and bandwidth. You will have a monthly limit of 2GB. You don’t even have to go through a lengthy signup process (like Windscribe).

The free tier only allows you to connect to four different countries: the Netherlands, Canada, Singapore and the US (East and West)

This is sufficient for those looking to use the service as a means for increased security and privacy when browsing the web in public locations such as the airport or coffee shop.

By including US locations they have become a viable option for accessing a variety of content such as the many blocked YouTube videos only available for US citizens—for free.

Because it offers a paid option, hide.me is able to offer a variety of options including:

  • Zero information logging.
  • Advertised uptime of 99.9%.
  • Guarantee that it will not store or sell your data.
  • Customer support for every user including the free tier.

The only difference being limited data transfers and the number of server locations and simultaneous locations.

Payment Options: Crypto payments accepted here

Both the Premium and Plus plans offer a 14-day money-back guarantee, with the ability to pay with a standard credit card, PayPal or in crypto.

There are also a handful of crypto payment options including Bitcoin, Ether, Dash, Litecoin, Monero, and Ripple–all processed by Coinpayments.

Device Compatibility: Lots of options

Hide.me is available on virtually every platform that you would need it on:

  • Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP
  • macOS
  • Linux (Ubuntu)
  • Ubuntu 14.04
  • Fedora 24+
  • iOS
  • Android
  • Amazon Fire OS
  • Chrome & Firefox
  • AsusWRT-Merlin, AsusWRT (stock), DD-WRT, OpenWrt, Tomato, LibreELEC (Kodi), OpenELEC (Kodi), Synology DSM 6.0+, pfSense, QNAP QTS 4.3+

Some users prefer a browser plugin for their simplicity.

It seems hide.me really knows their user base – offering a free plan for the cheap and browser plugins for the lazy.

If you are one of those people, you’ll be happy to know that hide.me VPN has a dedicated browser extension team.

Product Interface: Lightweight and rich in features

One of the highlights of hide.me is definitely its solid user experience. Downloading the setup file from the website is almost instant due to its size of only 5MB, while the installation process is quick and straightforward.

The native apps are relatively easy on system resources as well. When it was running on Windows 10, the hide.me app used up less than half the RAM of a competing VPN service’s app. The other app wasn’t even connected or sending any traffic, either!

In terms of efficiency, hide.me’s app performs superbly.

After launching the app for the first time, you’ll be greeted with a simple and clean layout:

  1. A big button in the middle to connect to the VPN servers.
  2. The option to change your location.
  3. The handy option to do a quick privacy check to verify your masked location, IP address, and IPv6 capability.

The privacy check page is a convenient way for the privacy-minded folk who need to confirm from time to time that their internet usage is safe, secure and private.

The app’s settings page offers the ability to customize your experience.

Some basic options include:

  • Starting hide.me when you turn on your computer so that you’re always connected.
  • Setting specific DNS servers to always be used.
  • Selecting the exact VPN protocol to be used by the service.
  • Enabling Kill Switch.
  • Making custom scripts for different use cases for advanced users.

This experience extends to all the different platforms that hide.me is available on, as the company built native apps for each.

Customer Support: Fast and helpful

Let’s not skip over hide.me VPN’s excellent support options.

This is available to every user, including those that are using the free tier.

Live Chat worked particularly well.

Having a live chat for the free users require a lot of resources on their end, but they still somehow manage to deliver an excellent response time. An agent was online instantly, and he transferred me to another agent who was able to answer my question all in a matter of seconds.

Product Documentation: In-app support

The app has a dedicated support page in the options screen where you can easily create and submit a ticket, while handy links to the site’s FAQ, Live Chat and forums are also a click away.

The help section of the website is just filled with a ton of guides.

Logging Policy: Strictly no logging

Though hide.me falls short on its streaming capabilities, the service makes up for it in terms of its privacy and security.

It has a zero log policy and states that its systems are created without the ability to log user data or activities. The company is based in Malaysia where the country has no mandatory data retention laws, and where the US law enforcement cannot issue search warrants.

This basically ensures that your data will not reach a third party, government or not.

It does record your email address in an encrypted form on encrypted servers – so make sure you create a fake email account if you’re worried at all.

IP and DNS Leak Test: All passed!

Another security aspect users look for is whether their information is being leaked.

We’re happy to say, hide.me also features protection against IPv6, IP leaks, and DNS leaks.

You’re good to go!

Encryption and Protocols: Standard and secure

This VPN service is equipped with strong AES256 symmetric encryption with 8192-bit public keys.

The app also provides a number of advanced security options. You can select from multiple VPN protocols that are supported:

  • PPTP
  • L2TP/IPsec
  • SoftEther
  • SSTP
  • OpenVPN
  • IKEv2

Hide.me VPN Neutral Points

Netflix Test – No guarantees (but it works)

One key weakness of hide.me is that they do not guarantee getting around Netflix’s restrictions.

Unofficially, Netflix does work on their US Las Vegas location.

On other servers, loading the Netflix website is certainly possible and you can even view the list of content that isn’t normally available to you… But as soon as you try to stream something, you are greeted with a black screen confirming your usage of a VPN. This same black screen will also appear on any other video you choose even if it’s normally available to you in your region.

This makes hide.me somewhat unusable for those looking to use it to stream from the popular website.

When asked for comment on support for Netflix, a company agent responded that they “cannot guarantee for any streaming services like Netflix, BBC iPlayer, Amazon Prime Video, etc.”

If Netflix streaming is one of the primary reasons you’re looking to use a VPN, then remember: hide.me doesn’t guarantee this. We recommend going with one of these instead.

The company does suggest trying their free option on your service of choice, and while not all streaming services may work, there could be exceptions.

Hide.me VPN Cons

This is not the section you’re looking for (*sweet Jedi hand wave*). On a serious note, nothing we tested under hide.me’s services was specifically a con.

Hide.me VPN as a Business

Hide.me was founded in 2012. They say they’re providing services to over 5 million users. Their revenue range is estimated to be under $2 million.

They’re made up of IT security experts who seem to care deeply about security and privacy online, and are particularly proud of their no logs policy.

They also post annual transparency reports. In fact, they were one of the first VPN providers who have been doing this since 2013. The 2018 report can be found here.

One really interesting figure from the transparency report is the Law enforcement & Police requests section. It shows that they do get data requests from the law enforcement (peak requests being 13 in 2016) but since they don’t log, they can’t share.


Hide.me is registered under eVenture Ltd. in Labuan, Malaysia.

Therefore, it falls outside of the Five, Nine, and Fourteen Eyes Alliance. This is good news for privacy advocates who want to keep their data away from prying government entities.

Hide.me VPN Conclusion: Easily recommended (except for Netflix users)

When it comes down to it, every user will find their own specific use for VPN services.

But the majority will usually fall under two different camps.

  1. Those that are looking for a way to secure their browsing online and avoid tracking.
  2. Those that are looking to bypass restrictions and access content that would otherwise be inaccessible.

Hide.me VPN (eVenture Ltd.) features a compelling option for the former as it operates in Malaysia, outside of any alliance jurisdiction.

…And a lacking one for the latter due to the incompatibility with such a popular service like Netflix.

But if Netflix is not an issue, hide.me’s affordable payment options, solid performance, and great customer support make it an easy recommendation, especially for the free trial.

Try hide.me for Free!

Published by

Jamie Cambell

Ethical Hacker. Ph.D., M.S. in Computer Science at University of California, Berkeley. Technology enthusiast and also a part-time gamer. My goal is liberating the Internet.

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